Privacy Policy

Depending on how you interact with UNIYA, we may collect personal data including:

• Your name
• Mobile phone number
• Email address
• Billing address
• Delivery address
• Order and purchase information
• Payment status and transaction information
• Delivery instructions
• Customer enquiries, feedback and correspondence
• WhatsApp, email or social-media communications with us
• Marketing preferences
• Website usage information, device information and browser information
• IP address and information collected through cookies or similar technologies
• Customer account and profile information, where account features are enabled

We may also receive personal data from third parties involved in providing our services, such as payment processors, delivery partners, e-commerce platforms and other service providers.

We generally do not directly store complete credit or debit card details. Payment information may instead be processed securely by the relevant payment service provider.

We may collect personal data when you:

• Visit or browse our website
• Place or attempt to place an order
• Make a payment
• Create or use a customer account, where available
• Contact us through WhatsApp, email or social media
• Subscribe to our newsletter or marketing communications
• Participate in promotions, campaigns or surveys
• Request customer support
• Arrange or receive a delivery
• Otherwise provide information directly to us

Certain technical information may also be collected automatically when you use our website.

We may use your personal data for purposes including:

• Processing and confirming your orders
• Verifying payments
• Preparing and fulfilling orders
• Arranging delivery
• Communicating order and delivery updates
• Providing customer support
• Responding to enquiries, complaints, refund or replacement requests
• Managing customer accounts, where enabled
• Maintaining transaction and business records
• Preventing fraud, misuse or security incidents
• Improving our products, services and website
• Understanding website usage and customer preferences
• Conducting analytics and business planning
• Sending promotional communications where permitted
• Informing you about new arrivals, product launches, promotions and offers
• Complying with legal, accounting, tax and regulatory obligations
• Establishing, exercising or defending legal rights

We will only process your personal data for purposes that are reasonably connected with our business and services or as otherwise permitted by applicable law.

When you place an order, we may collect information necessary to process the transaction, including your contact details, billing information, delivery information, products purchased and payment status.

Payments may be processed through payment methods or service providers such as credit/debit cards, FPX, DuitNow, bank transfer, Billplz, iPay88, Shopify Payments or other payment services that we may introduce from time to time.

Payment providers may collect and process personal data under their own privacy policies and security practices.

UNIYA does not generally receive or store your complete payment-card credentials where those details are handled directly by the payment provider.

Our online store is hosted using Shopify, which provides the e-commerce platform through which we offer our products and services.

Shopify may process certain personal data in connection with website hosting, checkout, customer information, order processing, security and other store functions.

Where customer account features are enabled, customers may also be able to sign in, view orders and manage certain profile information.

Shopify's processing of personal data is also subject to its own privacy practices and applicable contractual and legal requirements.

To fulfil your order, we may provide necessary personal data to delivery and logistics providers, including Grab, Lalamove or other delivery partners.

This information may include:

• Your name
• Mobile phone number
• Delivery address
• Delivery instructions
• Other information reasonably necessary to complete your delivery

We only disclose information reasonably required for the delivery service.

We may use your contact details to communicate with you regarding:

• Order confirmations
• Payment verification
• Shipment or delivery updates
• Product availability
• Changes or delays affecting your order
• Customer-service matters
• Refund or replacement claims

Where permitted, we may also send promotional messages through WhatsApp, email or SMS regarding:

• New product arrivals
• Weekly drops
• Promotions
• Special offers
• Product launches
• News and updates from UNIYA

You may request to stop receiving promotional communications at any time by using an available unsubscribe function or by contacting us.

Even if you opt out of promotional communications, we may still contact you where necessary to fulfil an order, provide customer service or communicate important transactional information.

UNIYA and our service providers may use cookies, pixels and similar technologies to operate and improve our website.

These technologies may be used for purposes such as:

• Remembering website preferences
• Maintaining website functionality
• Understanding website traffic and usage
• Measuring website performance
• Preventing fraud and improving security
• Understanding the effectiveness of marketing
• Providing more relevant advertising, where applicable

The analytics, advertising and marketing technologies used by UNIYA may change from time to time.

Where required, customers may be given options to manage certain cookie or tracking preferences.

You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

With your consent or where otherwise permitted by law, we may use your contact information and information about your interactions with UNIYA to provide marketing communications or improve our advertising.

We may work with marketing, analytics and advertising service providers to measure campaign performance and better understand how customers interact with our website.

UNIYA does not sell your personal data to third parties.

If you interact with UNIYA through platforms such as Instagram, Facebook, TikTok, WhatsApp or other social-media services, we may receive information that you choose to provide through those platforms.

Your use of third-party social-media platforms is also subject to the privacy policies and terms of those platforms.

We may disclose personal data where reasonably necessary to:

• Shopify and other website or e-commerce service providers
• Payment processors and financial service providers
• Grab, Lalamove and other logistics or delivery providers
• IT, cloud-hosting and security service providers
• Marketing and analytics service providers
• Accounting, audit and professional advisers
• Insurance providers, where relevant
• Government agencies, regulators, courts or law-enforcement authorities where required or permitted by law
• Parties involved in a business restructuring, sale, merger or transfer, subject to appropriate safeguards

We require service providers to process personal data only where reasonably necessary for the services they provide to us and in accordance with applicable requirements.

Some of our service providers, including e-commerce, cloud, payment, communications, analytics or technology providers, may process or store personal data outside Malaysia.

Where personal data is transferred or processed outside Malaysia, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and appropriate safeguards.

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, tax, regulatory, dispute-resolution and business-record requirements.

Retention periods may vary according to the nature of the information and the purpose for which it was collected.

When personal data is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

UNIYA takes reasonable administrative, technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for keeping any account credentials, devices and access information secure.

Subject to applicable Malaysian law, you may contact UNIYA to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Update your personal information
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications
• Request deletion or cessation of certain processing where legally applicable
• Ask questions about how your personal data is handled
• Make a complaint regarding our handling of your personal data

Certain requests may be subject to legal exceptions or record-retention requirements.

Before processing a privacy-related request, we may ask you to provide information reasonably necessary to verify your identity.

You may withdraw your consent to receive marketing communications at any time.

You can do so by:

• Using an unsubscribe function provided in an email
• Replying or contacting UNIYA through our official WhatsApp
• Following available opt-out instructions for SMS communications
• Contacting us at hello@uniya.my

Withdrawal from marketing communications will not affect transactional communications relating to existing orders or customer-service matters.

Our website and services are not specifically directed at children.

We do not knowingly collect personal data from minors without appropriate consent where such consent is required by applicable law.

If you believe that a minor has provided personal data to UNIYA without appropriate consent, please contact us so that we can review the matter.

Our website may contain links to third-party websites, applications, payment services, social-media platforms or other external services.

UNIYA is not responsible for the privacy practices, security or content of third-party services.

We encourage you to review the applicable privacy policies of third parties before providing personal information to them.

We may update this Privacy Policy from time to time to reflect:

• Changes to our business or services
• New website features
• New payment, delivery or technology providers
• Changes to our marketing practices
• Changes in applicable laws or regulatory requirements

The latest version will be published on uniya.my together with the updated date.

We encourage customers to review this Privacy Policy periodically.